Refund Policy

1. Platform Role

FixedZones acts as a facilitator between buyers and sellers. We do not process payments or handle product returns directly. All transactions and refunds are managed between buyers and sellers.

2. Seller Responsibilities

• Sellers must clearly state their return/refund policy in product listings
• Sellers should honor the policies they advertise
• Sellers must provide accurate product descriptions and photos
• Sellers should respond to buyer inquiries within 24-48 hours

3. Buyer Guidelines

Before Purchase:

• Contact the seller to confirm their return/refund policy
• Ask about product condition, warranty, and guarantees
• Save all communication with the seller
• Request additional photos or details if needed

After Purchase:

• Inspect the product immediately upon receipt
• Document any issues with photos and timestamps
• Contact the seller within their specified return window
• Keep all receipts, invoices, and proof of purchase

4. Common Return Scenarios

5. Dispute Resolution

If you have a dispute with a seller regarding refunds:

1. First, attempt to resolve directly with the seller
2. Document all communications and save evidence
3. If unresolved, contact FixedZones support at support@fixedzones.com
4. We will mediate and review the case based on provided evidence
5. Our decision will be based on platform guidelines and fairness

6. Platform Fees (If Applicable)

FixedZones currently charges zero commission on transactions. In case we introduce any fees in the future, refunds of platform fees will be handled on a case-by-case basis.

7. Safety Tips

8. Contact Support

For refund-related queries or disputes: